Cleaning and Sanitation Process
We have a 2-step cleaning process for all stainless-steel tools. We wash them with soap and hot water, soak them in medical-grade Barbicide® for a full 10 minutes. Once Sterilized all tools are put into sterilized pouch and are only opened for the client being helped.
We only use files, buffers and orangewood sticks once. They’re yours to keep, or we toss them out. But we NEVER reuse them.
We use disposable plastic liners in our pedicure tubs that we change after every single pedicure. To ensure no cross contamination.
Technicians all wear gloves for all manicures and pedicures.
Masks are worn during the entire servic.
For groups of 4 or more, we require a 50% deposit at the time of booking, and a 20% gratuity will be added to the service total upon completion of all services, guests may choose to add an additional amount at time of check out. If there are cancellations and downgrade service less than 12 hours in advance, or a no-show, you will still be responsible for the full-service fee of your originally scheduled appointments. We will require 12 hours notice in order to change or cancel the booking and deposits are calculated according to each service.
Gift Cards are not redeemable for cash, cannot be used to secure your appointment or to pay No-Show penalties. Gift Cards cannot be used for gratuity.
In the event your nails chip within three days after your service (four days for gel polish), please email us with a photo and we will offer you a complimentary touch-up on the affected nails only. Outside this period there will be a charge of our normal repair fee; please refer to our service list.
When making any appointments or before your service, please let us know if you are pregnant, have any health conditions, ingrown toenails, special needs (e.g. allergies or injuries). This will help customize your service to ensure the highest satisfaction and benefits.
We suggest that you leave your valuables (i.e. jewelry) at home. Zen Nail Spa and Zen Nail Bar cannot be responsible for damaged personal valuables during services and will not be liable for lost or stolen personal items or valuables. Also, please check to make sure that no belongings are left behind.
If you are getting gel reapplied your gel removal is free. However, if your service doesn’t include gel application, fees will be applied for the gel removal portion of your service. Please check our service menu for gel removal rates.
REFUSAL OF SERVICE
We have the right to refuse service to anyone at any time. This includes safety concerns, medical concerns or any behavior that we feel is inappropriate. It is very important that a safe environment is maintained for our staff and our guests.
We LOVE animals but unfortunately no animals are allowed in any of our locations out of respect for guests and staff with allergies. ADA trained and state papered service dogs are permitted. We love emotional support animals but we ask that they not be brought into the sanctuary. Thank you in advance for your cooperation.